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  • a

  • Account Administrator

    An EPC user who can manage users, permissions, and related entities for an organization such as a school, library, service provider, or consulting firm.

  • Administrative Authority

    The relevant authority with responsibility for administration of the eligible school or library who must certify the status of the entity's compliance with the Children's Internet Protection Act (CIPA) in order to receive universal service support.

  • Allowable Contract Date (ACD)

    The Allowable Vendor Selection/ Contract Date is the earliest date on which an applicant can sign a contract for contracted services or enter into an arrangement for tariffed (T) or monthto-month (MTM) services with a service provider.

  • Alternative Discount Mechanisms

    Schools that choose not to use the National School Lunch Program (NSLP) participation numbers to calculate their E-rate Program discounts may use certain federallyapproved alternative mechanisms instead. These alternative discount mechanisms cannot be [...]

  • ATA – Analog Telephone Adapter

    An ATA is a piece of hardware that converts audio, data and video signals into Internet Protocol (IP) packets that can then be transferred over the internet. It can be used to connect a standard telephone to a high bandwidth line to make voice calls using [...]

  • Appeal

    An appeal is a request to reconsider a USAC decision.

  • Applicant

    The entity applying for universal service support. In the Schools and Libraries Program the entity is a school, library, consortium, or other eligible entity that files program forms.

  • Application/Browser

    The browser application of certain phones allows for extreme IP phone functionality and flexibility. In essence, the browser application screen on your phone works like a web-browser, with some limitations. These browsers connect to the Internet to provide [...]

  • Appointment Reminder

    Appointment Reminder module for FreePBX Distro is a unique way to automate appointment confirmations, cancellations and reschedules. By simply specifying numbers and names to be called PBXact will automatically call at specified times and allow recipients [...]

  • Audio Encoding

    Audio codecs encode or decode digital audio data packets, and can be a piece of software or a hardware device. Session Initiation Protocol (SIP) is codec-agnostic and accepts all audio codecs the International Telecommunication Union (ITU) connects with [...]

  • Audit

    A review of documentation and resources that verify the state of compliance with program rules.

  • Auto-Attendant/IVR

    An Interactive Voice Response(IVR)/Auto-attendant feature is perhaps one of the most desirable features for a business PBX. An IVR plays an automated message to all incoming callers. This message plays to the caller, specifies the options which are available [...]

  • Automated Attendant

    An automated attendant (also auto attendant, auto-attendant, autoattendant or AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist). Many AAs will also offer a [...]

  • Automatic Backup Scheduling

    It is critical that you have a backup procedure in place. We offer a support package that includes automated offsite backups. This module is used to backup your PBX phone system settings and configurations. If you have a support contract that [...]

  • Automatic Call Distributor

    An automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a specific group of terminals or agents based on the customer's selection, customer's telephone number, selected incoming [...]

  • b

  • Bandwidth

    Bandwidth says how much data can be transferred in a given period of time, i.e. a data transfer rate, and is usually measured in bits per second (Bps). Analog devices' bandwidth is measured in Hertz (Hz), or cycles per second.

  • Basic Maintenance of Internal Connections (BMIC)

    A Category Two service type on the Eligible Services List. Basic Maintenance of Internal Connections services cover the repair and upkeep of eligible products.

  • Bear – FCC Form 472

    See “FCC Form 472”

  • Bear Notification Letter

    A BEAR (FCC Form 472) Notification Letter is sent to the service provider and the applicant after a BEAR form has been processed by USAC.

  • Beneficiary AND Contributor Audit Program (BCAP)

    Run by USAC, and carried out by auditors trained in universal service and program audit requirements, these audits of beneficiaries and contributors serve to identify noncompliance with program rules and amounts of recoverable funds.

  • BID

    A response from a service provider (bidder) to a request for services.

  • Billed Entity

    The entity that receives the bill and pays for the supported service. A Billed Entity may be different from the physical location being supported.

  • Billed Entity Number (BEN)

    A unique number assigned by USAC to each billed entity (school, library, or consortium) that pays for services.

  • Board of Directors

    USAC Board of Directors

  • Broadband Telephony

    A communications protocol for transmitting telephone calls over a broadband internet network. Other terms commonly associated with broadband telephony are IP telephony, [...]

  • Broadcast Dialer

    Allows users to send a recorded message to a defined set of recipients.

  • Bundled Services Cost Allocation

    Beginning with FY2015, E-rate Program recipients must cost allocate nonancillary ineligible components that are bundled with eligible products or services, such as handsets included with telephone service or netbooks bundled with internet access, including [...]

  • Business Continuity and Disaster Recovery (BCDR or BC/DR)

    Business continuity and disaster recovery (BCDR or BC/DR) is a set of processes and techniques used to help an organization recover from a disaster and continue or resume routine business operations. It is a broad term [...]

  • Busy Lamp Field (BLF)

    Busy Lamp Field (BLF) is a lighted (green or red) indicator on your phone (or expansion module) which can be configured to indicate the status of certain conditions/features of Hosted PBX. Examples of BLF which can indicate status are:

  • c

  • Call Forwarding

    This feature allows calls which would usually originate at a given location to be forwarded to another. Once call forwarding is activated, all calls are redirected to the intended destination immediately. Calls can be forwarded to another extension, phone [...]

  • Call Parking

    Call parking enables a call to be placed in a call parking lot with an assigned number. This parked call can be picked up by any user with any phone. The caller who is placed in the call parking lot will have on-hold music played to them while they are [...]

  • Call Queues

    A Call Queue is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one. Call Queues are extremely [...]

  • Call Recording

    Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis. Call recording can be useful for [...]

  • Call Recording Reports

    Tired of searching the system Call Detail Records for call recordings? Running out of storage on your system due to required archiving of call recordings? With the Call Recording Report Module, you can view, sort, listen to, archive and download all recorded [...]

  • Call Recording Storage Offloads

    Allows users to move their call recordings off the PBX to separate storage. This frees up PBX memory for use and allows users to archive recordings.

  • Call Reporting

    VOIPITS gives you the ability to view all phone calls in a graphical interface. Hosted PBX allows you to filter by date, extension, user, duration, and more. Totals are calculated based on the filter settings, and are displayed graphically in a number [...]

  • Call Screening

    The Call Screening feature, when enabled, prevents a number from calling into the phone system. This is useful to prevent unwanted calling/solicitation, prevent harassment and/or abuse, stop telemarketing companies who just won't give up, and more. [...]

  • Call Spy

    The Call Spy feature enables certain privileged users to listen in on any phone call. This feature does not allow the user using call spy to interact with any member of the call being spied on. This feature also does not alert the party being spied on [...]

  • Call Transfer

    This essential phone feature allows users to transfer calls from their phone. Calls can be transferred to another user, voicemail, an external number, and other destinations. Call transfers can be done in two distinct ways. The first method is called [...]

  • Caller ID

    Caller ID is a standard Hosted PBX feature which enables incoming calls to be identified by their Caller ID. An incoming caller's ID is displayed on the users phone screen. Similarly, all Hosted PBX extensions can be set to display a certain Caller [...]

  • Caller ID Management

    The Caller ID Management module is a unique way to modify the Caller ID that is outpulsed on the fly. By utilizing a simple feature code you can change your Caller ID for one call or all calls.

  • Carrier Services

    A carrier network is the proprietary network infrastructure belonging to a telecommunications service provider. Telecom carriers are authorized by regulatory agencies to operate telecommunications systems. Carrier networks are made up of large, complex [...]

  • Category ONE Services

    Services used to connect broadband or internet to eligible locations, or services that provide the basic conduit access to the internet. Data Transmission Services and Internet Access, and Voice Services are Category One services.

  • Category TWO Budget

    Starting with FY2015, applicants applying for Category Two services will be limited to a five year pre-discount budget for those services.

  • Category TWO Services

    Internal connections services needed to enable high-speed broadband connectivity and broadband internal connections components. Category Two includes local area networks/ wireless local area networks (LAN/ WLAN), internal connections components, basic [...]

  • Children's Internet Protection ACT (CIPA)

    A law that mandates certain internet safety policy and filtering requirements for recipients of E-rate Program discounts for services other than telecommunications services.

  • Class-4 Telephone Switch

    A class-4, or tandem, telephone switch is a U.S. telephone company central office telephone exchange used to interconnect local exchange carrier offices for long distance communications in the public switched telephone network.

  • Class of Service

    The Class of Service Administration module provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference [...]

  • Client Service Bureau (CSB)

    A helpline available to assist applicants and service providers. You can call CSB toll free at (888) 203-8100.

  • Cloud Phone System

    A cloud phone system is hosted in the cloud, which means that data is stored in a secure server which you can reach over the internet. A cloud phone system replaces traditional land lines, and is usually hosted by a third party provider.

  • Codec

    A codec converts the data stream of a piece of software or a hardware device, in order for it to be sent, received, used, stored or encrypted. They are especially useful for video streaming and video conferencing. Codecs are so called because they both [...]

  • Commission

    The short name for the Federal Communications Commission (FCC). See “FCC.”

  • Commitment Adjustment (COMAD)

    The process by which a funding commitment is reduced because of program rule violations.

  • Commitment Adjustment Letter (CAL)

    This letter notifies both the applicant and the service provider of a COMAD. It contains a Funding Commitment Report which lists the Funding Request Numbers (FRNs) affected by the COMAD.

  • Common Carrier

    An organization recognized by a regulatory authority (such as a state public utility commission) to provide telecommunications services to all requesting parties, or an organization that holds itself out to provide such services generally to the public [...]

  • Community Eligibility Option (CEO)

    See “Community Eligibility Provision (CEP).”

  • Community Eligibility Provision (CEP)

    An alternative provision to the normal requirements for annual determinations of eligibility for free and reduced price meals under the National School Lunch Program. Schools must have at least 40 percent of their students directly certified to qualify [...]

  • Competitive Bidding Process

    The process conducted by an applicant to select a service provider and order products and/or services. This process must be a fair and open competitive procurement.

  • Conference Pro

    The Conference Pro module is an add-on to the existing conference module found in FreePBX. This module allows end users to manage conference room settings from the user control panel. Admin users can also easily create conference room IVR's and choose [...]

  • Conference Rooms

    The conference room feature of your Hosted PBX works to create a meeting room whereby users (both internally and externally) can call in and talk to one another. Conference rooms can be moderated by an admin user, and as well can be password protected [...]

  • Consortium

    A consortium (plural consortia) is a group of entities that apply together for funding.

  • Consultant

    A company or individual (nonemployee of the entity) selected to perform certain activities related to the application process on behalf of the applicant or service provider for a fee. A Letter of Agency (LOA) or consultant agreement must be in place before [...]

  • Consultant Registration Number (CRN)

    A unique eight-digit identification number assigned by USAC to consultants.

  • Contract Award Date (CAD)

    The date the contract is awarded to the service provider.

  • Contract Expiration Date (CED)

    The date the contract between the applicant and service provider ends.

  • Contributor

    A company that, based on the revenue reported on the FCC Forms 499-A/Q, is required to pay contributions directly to the Universal Service Fund.

  • Cores id

    A 10-digit number that the FCC assigns to a business or individual that registers with the FCC. It is associated with an entity's Taxpayer Identification Number (TIN) and is required before filing FCC Forms 499-A/Q.

  • Corrective Spin Change

    A change to the SPIN featured on one or more FRNs that corrects a data entry error, reflects a merger or acquisition, or fixes some other type of error. It is not the result of a change to the actual service provider.

  • CRM Link Mode

    The Customer Relationship Management (CRM) Link module is designed to allow you to connect your PBX to your support CRM software to push call history and caller information to your CRM and in conjunction with Zulu allow Click to Call from your CRM and [...]

  • d

  • Data Network

    Data networks allow computers, acting as network access points known as nodes, to send and receive data packets across network connections, and for multiple users to access, use, store or encrypt data. Data networks can vary greatly in size and complexity, [...]

  • Data Retrieval Tool (DRT)

    A web-based USAC tool used to access information related to applications, funding commitments, and disbursements.

  • Data Transmission Services AND Internet Access

    A Category One service type on the Eligible Services List. Includes broadband connectivity and basic conduit access to the internet. This does not include charges for content, equipment purchases, or other services beyond basic conduit access to the internet. [...]

  • Delegated Users

    The employee(s) of a service provider company authorized to enter and modify company information on FCC Forms 498 and 499 through the E-File application.

  • Demarcation or Demarc

    A demarcation refers to the point where a service provider's network ends and where an applicant's local area network (LAN) begins.

  • Detailed Audit Finding Worksheet (DAF)

    A worksheet that contains background information and notes the basis of an exception during an audit.

  • Dial Tone

    A dial tone is a telephony signal sent by a telephone exchange or private branch exchange (PBX) to a terminating device, such as a telephone, when an off-hook condition is detected. It indicates that the exchange is working and is ready to initiate [...]

  • Dictation

    Dictation is a useful feature which allows a user to record audio from their phone. The recording can then be sent to any email address specified to be listened to later.

  • Direct Connections

    Direct connections allow rural schools and libraries to share access to highspeed broadband services.

  • Direct Inward System Access (DISA)

    Direct Inward System Access (DISA) is a system feature which allows a user to access the phone system from external sources. This feature allows users (for example, on a mobile device) to connect into the phone system in order to check voicemail, place [...]

  • Discount Calculations

    Discounts in the program can be found in the discount matrix, by using the percentage of students eligible for the National School Lunch Program or an equivalent measure of poverty and the rural or urban status of the school district or library system. [...]

  • District-wide Discount Rates

    Starting with FY2015, all funding requests for any school or combination of schools within a school district qualify for a single school-district-wide discount rate.

  • Do Not Disturb

    The do not disturb feature allows users to set a condition on their handset phones which would automatically reject a call. This is somewhat similar to call forwarding, except that any incoming call will terminate to the users 'busy' voicemail [...]

  • Document Retention

    Applicants and service providers must retain documentation related to the application for, receipt, and delivery of discounted services for at least 10 years from the last date of service delivery.

  • e

  • E-certification (E-CERT)

    Process that allows applicants to certify and submit forms online, eliminating the need for a paper form with an original signature.

  • E-file

    USAC's online forms submission tool for service providers, available at https://forms.universalservice.org.

  • E-rate Modernization Order

    The FCC Report and Order that modernized the E-rate Program and focused on high-speed broadband connectivity to schools and libraries (FCC 14-99).

  • E-rate Productivity Center (EPC)

    EPC is the account and application management portal for the Schools and Libraries (E-rate) Program. Applicants, consultants, and service providers participating in the E-rate Program use this tool to manage program processes and to submit questions. [...]

  • E-rate Program

    The common term used in place of the Schools and Libraries Program. The E-rate Program provides discounts to schools and libraries for eligible products and services.

  • E911

    Enhanced 911, or E911 for short, is a voice communication system dedicated to connecting mobile and internet phone users to the emergency services.

  • Educational Service Agency (ESA)

    A regional public multi-service agency authorized by state statute to develop, manage, and provide services or programs to its component school districts. In some states, ESAs are called Educational Service Units (ESUs), Local Educational Agencies (LEAs), [...]

  • Eligible Entity

    An entity that meets the requirements for eligibility to participate in the program.

  • Eligible Services

    Products and services that are eligible for universal service support.

  • Eligible Services List (ESL)

    An FCC-released annual list of the products and services approved for funding by the FCC under the Schools and Libraries Program.

  • EndPoint Manager

    With the Commercially Supported Schmooze PBX EndPoint Manager you can Auto Provision & Configure directly from the GUI interface over 220 popular Desk Phone, Wireless Phones, Door Phones, Overhead Paging Devices, Gateways and Specialty devices from [...]

  • Ethernet

    Ethernet refers to industry standard IEEE 802.3 and is the internet-like system behind a Local Area Network (LAN), transmitting data packets according to various protocols within a private network. Ethernet transmission rates are measured in bits per [...]

  • Evaluation

    A mechanism for assessing and choosing a service provider from incoming bids. Note that the price of the eligible products and services must be included as a factor in the evaluation and that factor must be weighted more heavily than any other single [...]

  • Extension Routing

    Extension Routing allows you to easily and visually control which extensions are allowed to use specific outbound routes.

  • f

  • Fax Pro

    The Fax Pro module is a reliable, robust inbound/outbound faxing server. You simply enable faxing for any user on the system; then you point a phone number to specific fax user and let us answer the fax call.

  • FCC Form 470

    The Description of Services Requested and Certification Form is an FCC form that schools and libraries complete to request services and establish eligibility.

  • FCC Form 471

    The Services Ordered and Certification Form is an FCC form that schools and libraries use to report services ordered and discounts requested for those services.

  • FCC Form 471 Filing Window

    The period generally between midJanuary and mid-March (prior to the start of the funding year) when forms filed are treated as having been received on the same day and are considered for funding before any other forms filed after the window closes.

  • FCC Form 472 (BEAR)

    The Billed Entity Applicant Reimbursement Form is an FCC form that schools and libraries submit to USAC after paying for services in full, to request reimbursement for the discount on those services.

  • FCC Form 473 (SPAC)

    The Service Provider Annual Certification Form is an FCC form that service providers file annually to certify that they will comply with program rules and guidelines. This must be filed before USAC will pay invoices. FCC FORM 474 (SPI) The Service Provider [...]

  • FCC Form 479

    The Certification by Administrative Authority to Billed Entity of Compliance with the Children's Internet Protection Act Form is an FCC form that consortium members (the administrative authority for CIPA purposes) submit to their consortium leader to [...]

  • FCC Form 486

    The Receipt of Service Confirmation and Children's Internet Protection Act Certification Form is an FCC form that schools and libraries file to inform USAC that services have begun, and of their CIPA compliance.

  • FCC Form 486 Notification Letter

    This letter is issued by both the applicant and service provider to indicate that an FCC Form 486 has been successfully processed.

  • FCC Form 498

    The Service Provider and Billed Entity Identification Number and General Contact Information Form issued to collect contact, remittance, and payment information from service providers and applicants receiving universal service support. Service providers [...]

  • FCC Form 498 Company Officer

    See “498 Company Officer.”

  • FCC Form 498 Delegated Users

    See “Delegated Users.”

  • FCC Form 498 General Contact

    See “General Contact.”

  • FCC Form 500

    The Funding Commitment Adjustment Request Form is filed by schools and libraries to notify USAC of reductions to or cancellations of approved FRNs and/or changes to reported Service Start Dates or Contract Expiration Dates, to request a service delivery [...]

  • FCC Registration Number (FCC RN)

    See “CORES ID.”

  • Federal Communications Commission (FCC)

    The U.S. government agency that regulates interstate and international communications and oversees the Universal Service Fund.

  • Follow Me

    This feature is controlled in the Hosted PBX User Panel. Once enabled, the follow me feature will direct calls to alternate extensions/external destinations (such as mobile or landline) should a call persist (ring) longer than the defined number of seconds. [...]

  • Fscs Code

    An identifying code for public libraries issued by the FederalState Cooperative System (FSCS), a cooperative program between the federal government and the states. FSCS data on public libraries is received from The Institute of Museum and Library Services [...]

  • Funding Commitment Decision Letter (FCDL)

    A letter that contains USAC's funding decisions on an applicant's funding requests.

  • Funding Request Number (FRN)

    A unique number that USAC assigns to each funding request in an FCC Form 471.

  • Funding Year (FY)

    The funding year is a time during which program support is being provided. The FY begins July 1 and ends June 30 of the following calendar year.

  • g

  • Gateway in VoIP Systems

    Voice over Internet Protocol (VoIP) systems use gateways to convert voice calls and fax communications received from a Public Switched Telephone Network (PSTN), so they can be sent as digital packets over an Internet Protocol (IP) network.

  • General Accounting Office (GAO)

    An agency that studies and reports on the programs and expenditures of the federal government. It studies how the federal government spends taxpayer dollars, evaluates federal programs, audits expenditures and issues legal opinions.

  • General Contact

    The employee of a service provider company who filled out the FCC Form 498.

  • General Financial Contact

    A person who is authorized by the applicant to retrieve the FCC Form 498 information and obtain access to EPC. They are able to complete but not certify updates to the FCC Form 498.

  • h

  • Handover / Handoff

    In cellular telecommunications, the terms handover or handoff refer to the process of transferring an ongoing call or data session from one channel connected to the core network to another channel.

  • Head Start

    A comprehensive child development program that serves preschool-age children and their families. Head Start facilities in some states are eligible for E-rate Program funding.

  • High Availability Disaster Recovery

    FreePBX High Availability, or "FreePBX HA," was created to fill a need for organizations that have a low tolerance for downtime in the event of system failures and outages. Traditional backup solutions for FreePBX include on-site or off-site backups and [...]

  • Hosted PBX (PBX Hosting) or HPBX

    Hosted PBX is a service where the call platform and PBX features are hosted at the service provider location. The business end users connect via IP to the provider for voice service.

  • Hot Desking

    Hot Desking is simply the ability to log into any phone on your system, and have your user profile and settings populated onto that device. An IP phone is pushed information and processing power from the PBX (your phone server). Because of this, you can [...]

  • i

  • Instant Call Control

    The Call Flow Control feature is a unique feature which gives control over the routing of incoming calls with the use of feature codes. This feature is useful in a situation where an incoming number/route would need to be changed on-the- fly. A good example [...]

  • Intelligent Network Interface Device

    An Intelligent Network Interface Device, more commonly known as an "INID", is a system that provides triple play media services to customer homes. The system provides digital subscriber line access, advanced TV, and voice over internet protocol (VoIP) [...]

  • Intercom & Paging

    An intercom is a great feature to have in an environment where messages need to quickly be relayed to users across distances or offices. Paging/Intercom allows users to contact each other directly and immediately through the speakerphone (intercom and [...]

  • Internal Connections

    A Category Two service type on the Eligible Services List. Internal Connections services are eligible products, such as routers, switches, hubs, and wiring. Eligible products are located at the applicant site and must be considered a necessity to transport [...]

  • Internet Faxing (Online Faxing)

    Internet fax, e-fax, or online fax is the use of the Internet Protocol to send a fax (facsimile), rather than using only phone networks (traditional faxing) with a fax machine. Internet fax includes "web fax" and "email fax," along with VoIP [...]

  • Internet / IP / VoIP Telephony

    Used interchangeably, internet telephony and IP telephony and Voice over Internet Protocol (VoIP) [...]

  • Internet Phone / IP Phone / SIP Phone / VoIP Phone

    Various names are used for any hardware device or piece of software that allows packets of voice data to pass over the internet between users, and enables voice calls and communications. H.323 or Session Initiation Protocol (SIP) can guide the data packets; [...]

  • Internet Service Provider (ISP)

    A company that provides internet access service (also referred to as a service provider).

  • Invoice

    A statement or document that (1) service providers submit to USAC after they have provided or completed service to the applicant or (2) applicants submit to USAC after they have paid for services in full. Invoices are submitted using FCC Form 474 (service [...]

  • Invoice Extension

    A single, one-time 120-day extension of the deadline to submit an invoice – FCC Form 472 (BEAR Form) or FCC Form 474 (SPI Form). The extension must be requested on or before the invoice deadline.

  • Invoice Status Report (ISR)

    A USAC-generated report sent to service providers upon receipt of the service provider's invoices. The report identifies which invoice line items were accepted and denied.

  • IP Address

    An Internet Protocol (IP) address is a fixed or dynamic number ranging from 0.0.0.0 to 255.255.255.255 associated with every internet-enabled device. IP numbers are an essential piece of information for connecting different devices over the internet, [...]

  • IP – Internet Protocol

    Internet Protocol (IP) is a communications system that uses formats and rules to route data packets or datagrams from one computer to another over the internet.

  • IPBX / IP-PBX – Internet Protocol Private Branch Exchange

    An Internet Protocol Private Branch Exchange (IPBX) is a telephone exchange, local to a building or area, whose calls are managed and processed within an Internet Protocol (IP) network, such as a Local Area Network (LAN). Access to and from both internal [...]

  • ISP Circuit Monitoring

    Service that conducts full time monitoring of customer’s ISP circuit and provides proactive notification if the circuit is not performing properly.

  • ISP – Internet Service Provider

    Internet Service Providers (ISPs) are companies that offer internet access for residential and/or commercial customers, with optional services such as email accounts, fax capability, audio and video communications and site hosting available. Generally, [...]

  • ITSP – Internet Telephony Service Provider

    Internet Telephony Service Providers (ITSPs) allow users to use their existing internet connection to operate an internet, IP, SIP or VoIP phone. By combining voice [...]

  • IVR – Interactive Voice Response

    Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone [...]

  • j

  • Jitter

    Jitter is any deviation in, or displacement of, the signal pulses in a high-frequency digital signal. The deviation can be in terms of amplitude, phase timing or the width of the signal pulse. Among the causes of jitter are electromagnetic interference [...]

  • k

  • l

  • LAN – Local Area Network

    Local Area Networks (LANs) connect computers to each other within an isolated environment, such as an office, school or home, and use either ethernet or token ring architecture to transmit data within the private network. LANs offer very fast communication [...]

  • Last Mile

    The last mile or last kilometer is a colloquial phrase widely used in the telecommunications, cable television and internet industries to refer to the final leg of the telecommunications networks that deliver telecommunication services to retail end-users [...]

  • Latency

    Although data communications can be measured in milliseconds and nanoseconds, there is always some delay between a data request and data transfer result. This delay is called latency and the closer transmission speeds come to zero, the better the latency [...]

  • Legally Binding Agreement

    A written offer from a service provider and acceptance from the applicant that includes all the material terms and conditions and is legally binding.

  • Letter of Agency (LOA)

    A Letter of Agency (LOA) authorizes a consortium leader to apply for program support on behalf of each consortium member or a consultant to conduct specified activities on behalf of an applicant or service provider.

  • Library Services AND Technology ACT (LSTA)

    The LTSA, 20 U.S.C. Section 9121 et seq., (1996) provides the statutory definition of a library.

  • Line Hunting – Hunt Group

    In telephony, line hunting (or hunt group) is the method of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which line will receive [...]

  • Local Area Network (LAN)

    A voice, data, and/or video network that provide connections generally within an eligible school or library to other locations within the school or library.

  • Local Loop

    In telephony, the local loop (also referred to as a local tail, subscriber line, or in the aggregate as the last mile) is the physical link or circuit that connects from the demarcation point of the customer premises to the edge of the common carrier [...]

  • Lowest Corresponding Price (LCP)

    The lowest price that a service provider charges to non-residential customers who are similarly situated to a particular E-rate Program applicant (school, library, or consortium) for similar services.

  • m

  • Managed Internal Broadband Services (MIBS)

    A category of service on the Eligible Services List. Services provided by a third party for the operation, management, and monitoring of internal connections components. E-rate support is limited to eligible expenses or portions of expenses that directly [...]

  • Managed Wi-fi

    See “Managed Internal Broadband Services (MIBS)”

  • Mini-bid

    An evaluation process used by applicants when a state files an FCC Form 470 and signs state master contracts with more than one service provider. The applicant must evaluate all eligible state master contracts and demonstrate why the service provider [...]

  • Ministerial AND Clerical Errors

    Sometimes known as M&C errors, these are errors applicants make on FCC Forms 470 or 471 that can be corrected after the forms are certified.

  • Multiple Offices

    Many businesses have multiple offices. Whether separated by large geographical areas, or by several floors, and depending on whether there are numerous employees at each office, it can be necessary to provide a Hosted PBX to each office. Multiple Hosted [...]

  • Music On Hold

    Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue. The music can be customized to play music pertaining to the demographic base of the callers, or simply present the callers with a number [...]

  • n

  • National School Lunch Program (NSLP)

    This federal program provides school lunches to eligible students at a free or reduced rate.

  • Nces Code

    An identification code for public schools issued by the National Center for Education Statistics (NCES), the primary federal entity for collecting and analyzing data related to education. Private schools may also request NCES codes.

  • News Brief

    A weekly newsletter that provides up-to-date program information, including important dates, tips regarding the application process, and other breaking news.

  • no Child Left Behind ACT

    The No Child Left Behind Act, 20 U.S.C. Section 7801 et seq., provides the statutory definition of elementary and secondary schools.

  • Non-discount Portion

    The non-discount portion (also called non- discount share) is the applicant's share of the cost of the eligible E-rate Program products and services, i.e., the cost to be paid by the applicant after the E-rate Program discount is applied.

  • Non-instructional Facility (NIF)

    A school building without classrooms or a library building without public areas. Examples of school NIFs include administrative buildings, bus barns, and cafeteria facilities. Examples of library NIFs include administrative buildings, bookmobile garages, [...]

  • Notice of Proposed Rule Making (NPRM)

    An announcement issued by the FCC to detail proposed changes to FCC rules and policies and seek public comment on the changes.

  • o

  • Office Hours

    The Office Hours feature makes it possible to route a call based on the time, day of the week, or month. This feature can be useful for routing calls differently after business hours, during weekends, holidays, etc. A good example of this feature in use [...]

  • Office of Management AND Budget (OMB)

    Part of the Executive Office of the President, Office of Management and Budget (OMB) reviews and approves FCC forms that are used by universal service contributors and universal service program participants, contributors and service providers.

  • Operational Spin Change

    A change to the SPIN featured on one or more FRNs made as a result of a change to the actual service provider.

  • Outbound Call Limiting

    The Outbound Call Limiting module allows you to place restrictions on how many times a number is called during a certain time period on a per outbound route basis.

  • p

  • P2P – Peer-to-Peer

    Peer-to-Peer (P2P) refers to the shared use of files, power, bandwidth, etc., by two or more computers. A P2P network makes optimum use of all resources available across connected computers (acting as nodes) with each computer having network capabilities [...]

  • Packet Loss

    Packet loss occurs when one or more packets of data traveling across a computer network fail to reach their destination. Packet loss is typically caused by network congestion. Packet loss is measured as a percentage of packets lost with respect to packets [...]

  • Paging Pro

    Page Pro adds to the existing Paging module in FreePBX to include the ability to hook outbound routes to a page group, make a valet-style (airport-style) page and create recordings to be played to a page group before the pager can speak.

  • Park Pro

    Park Pro adds the ability to add multiple parking lots within FreePBX, useful for companies running multiple locations off the same server, or companies that need multiple parking lots or have many internal departments.

  • Payment Quality Assurance (PQA) Program

    A USAC program which assesses specific payments made to beneficiaries in all four programs to determine if these payments were made in accordance with FCC rules. Using results of these assessments, USAC calculates estimates of improper payment rates and [...]

  • PBX End Point Manager

    With the Commercially Supported Sangoma PBX End Point Manager, you can use the GUI interface to directly auto-provision & configure over 150 popular desk phones, wireless phones, door phones, overhead paging devices, gateways and specialty devices [...]

  • PBX / PABX – Private Branch Exchange / Private Automatic Branch Exchange

    A Private Branch Exchange (PBX) or Private Automatic Branch Exchange (PABX) systems replaces the traditional telephony switchboard, with a private telephone network exchange. PBX phone systems offer additional features such as caller greetings, conference [...]

  • Personal Identification Number (PIN)

    A code assigned to a specific authorized person at a specific billed entity to allow online form certification (see e-certification).

  • Phone Apps

    Phone Apps are a suite of phone applications that integrate directly with FreePBX and our commercial End Point Manager. Phone Apps allow users to control functions and settings directly from the screen of their phone. The initial release of applications [...]

  • Phone Directory

    This is a feature which can be accessed both externally and internally. When the directory is called, the caller is prompted to enter the first three letters of a user's first or last name. The directory will then search and match the input to the [...]

  • Pin Set Pro

    Pin Set Pro provides you greater flexibility in the deployment of security Pin Codes, allowing system administrators to assign Pin Codes directly to extensions and granularly control per extensions which outbound routes are allowed to be dialed without [...]

  • POP – Point of Presence

    A Point of Presence (POP) is a carrier facility, found within digital communications infrastructure, which lets devices or networks connect to the internet. Internet Service Providers (ISPs) usually manage several POPs, often distinguishing between user [...]

  • POP – Post Office Protocol

    Post Office Protocol (POP) is an application-layer internet standard for receiving email. POP3, a client-server protocol, is the most recent version of the POP standard, and lets a server hold any email until a client requests access.

  • POTS – Plain Old Telephone Service

    Plain old telephone service (POTS) is a retronym for voice-grade telephone service employing analog signal transmission over copper loops.

  • On Premise PBX or Premised Based PBX

    On-premise PBX is also known as an IP-PBX phone system. It is similar to a traditional PBX system that resides at a location, such as a computer equipment room or phone closet. The main difference is that IP routing is done with more current technology. [...]

  • Preparer

    The employee of company that filed an FCC Form 499-A/Q.

  • Pricing Transparency

    Provides greater visibility into pricing and technology choices by applicants. Information and pricing regarding the specific services and equipment purchased by schools and libraries shall be publicly available on USAC's website.

  • Professional Recordings

    Service to professionally record user messages for playback from the system.

  • Program Integrity Assurance (PIA)

    The compliance review process of FCC Forms 471 that must be completed before funding commitments are made by USAC.

  • Property Manager

    Customized Dashboard to check-in and check-out guests, along with simple billing and guest service capabilities, for small-to-medium hotels, Bed and Breakfasts, and hostels.

  • Proxy Server

    A proxy server is an intermediary device used to connect, for example, all computers on a Local Area Network (LAN) to the internet. The same LAN can host the proxy server, or it can be located on an external network. Proxy servers generally treat one [...]

  • PSTN – Public Switched Telephone Network

    The Public Switched Telephone Network (PSTN) is a collection of all the world's telephone carriers, both private and public, and including all local, long-distance and international networks.

  • Public Notice (PN)

    A notice issued by the FCC to notify the public of an action taken, a change made, or an upcoming event.

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  • Q-Xact

    If you use ACD/Queues, you need Q-Xact to help you make the most of your time! With Q-Xact, you are given insight into each and every one of your queues. Q-Xact gives you full control over what data is displayed for each type of report. It allows you [...]

  • Quarterly Disbursement Report

    A report issued by USAC to the applicant detailing all invoicing activity (BEARs and SPIs) for all funding years that occurred during the previous quarter.

  • Queue Pro

    (includes Queue Call Backs)

  • Queue Reporting

    If you use queues (automatic call distribution / ACD), you need Q-Xact to help you make the most of your time! Q-Xact is an advanced reporting module that lets administrators keep an eye on every aspect of their queues. With Q-Xact, you are given insight [...]

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  • Receipt Acknowledgment Letter (RAL)

    A RAL is issued by USAC to both the applicant and service provider to indicate that a filed FCC Form 471 has been certified before the close of the filing window.

  • Recovery of Improperly Disbursed Funds (RIDF)

    An RIDF is required when there has been a COMAD but funds have already been disbursed in excess of the revised commitment amount.

  • RED Light Rule

    A requirement that the FCC withholds action on an application, payment, and/or other requests for benefits when the universal service program participant is delinquent in non-tax debts owed to the FCC or other federal governmental agencies.

  • RED Light Status

    An entity is considered in Red Light status when the Red Light Rule goes into effect (the entity is delinquent). USAC will not make any disbursements until the delinquency has been satisfied or payment arrangements are made.

  • Remand

    Action taken by the FCC to return applications to USAC for further review.

  • Remote Users

    Hosted PBX's support the ability to add Remote Users. A Remote User is a phone system user who is not located in the office, yet still connects and has the same functionality of an office user. The Remote User must have their remote phone configured [...]

  • Request FOR Proposal (RFP)

    A form of solicitation for products or services that provides detailed information regarding those products or services and any additional details necessary for potential bidders to respond. Program applicants may issue RFPs in addition to filing the [...]

  • Revised Funding Commitment Decision Letter (RFCDL)

    A letter issued by USAC to applicants and service providers when postcommitment changes occur to a funding commitment.

  • Ring Groups

    Your Hosted PBX is capable of grouping together many extensions into a single dialed extension. For example, if there are sales agents with extensions 220, 221, 222, and 223, then it is possible to assign a 'Sales' ring group which when dialed, [...]

  • Router

    A router is a networking device that forwards data packets between computer networks. Routers perform the traffic directing functions on the Internet. A data packet is typically forwarded from one router to another through the networks that constitute [...]

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  • School or Library Official

    A person who occupies a position of authority for the applicant (typically a superintendent, assistant superintendent, principal, assistant principal, library director, assistant library director, county administrator, district administrator, or state [...]

  • Schools AND Libraries Program (SL)

    One of the four universal service programs administered by USAC.

  • Software Defined Wide Area Network (SD WAN)

    The software defined wide area network (SD-WAN or SDWAN) is a specific application of software-defined networking (SDN) technology applied to WAN connections, which are used to connect enterprise networks – including branch offices and [...]

  • Selective Review

    A separate component of the Program Integrity Assurance (PIA) review process that follows up on certifications that applicants make on their FCC Forms 471 about the competitive bidding process and the necessary resources to make effective use of requested [...]

  • Selective Review Information Request (SRIR)

    The request for information sent to applicants when they have been chosen for Selective Review.

  • Service END Date

    The date that services will end for an FRN. USAC may adjust this date if a program violation is identified or a deadline is missed.

  • Service Provider

    A company that participates in the Schools and Libraries Program and provides telecommunications or internet services, equipment, hardware, or software.

  • Service Provider Identification Number (SPIN)

    A unique number that USAC assigns to each service provider once that service provider has submitted the FCC Form 498 to USAC.

  • Service Provider

    Service providers offer services for payment, on an ad hoc or ongoing basis. In computing, this can be a business that hosts network or storage servers. Internet and Internet Telephony Service Providers (ISPs and ITSPs) respectively offer connection to [...]

  • Service Start Date

    The date that services will start for an FRN. USAC may adjust this date if a program violation is identified or a deadline is missed.

  • Service Substitution

    A change in the products and/or services originally requested in an FRN.

  • SIP Phone

    A SIP phone uses Session Initiation Protocol (SIP) to initiate, manage and terminate voice communications sent and received as data packets via the internet. As a Voice over Internet Protocol (VoIP) solution, SIP phone users can often call other SIP, [...]

  • SIP – Session Initiation Protocol

    Session Initiation Protocol (SIP) is an industry standard application-layer protocol that can initiate, manage and terminate Peer-to-Peer (P2P) communications and multimedia, including voice, video, [...]

  • SIP Trunking

    SIP Trunking is a Voice over IP phone solution that uses a trunk to connect an IP-enabled PBX or VoIP Gateway to the internet. SIP Trunking uses cloud-based technology to take advantage of shared lines, such as a company's existing internet connection, [...]

  • Soft Switch

    A soft switch is the software equivalent of a physical telephone switchboard. Internet-based telephony and a growing number of traditional telecommunication networks use soft switches to manage the connection of phone calls.

  • Softphone

    A softphone is a piece of software for desktop, laptop or tablet computers that provides a functional Voice over Internet Protocol (VoIP) telephone service. Softphones receive inputs from a microphone and outputs through the computer's speakers or a set [...]

  • Spac – FCC Form 473

  • SPI – FCC Form 474

    See “FCC Form 474”

  • Spin – Service Provider 498 id

    See “FCC Form 498” or “Service Provider Identification Number.”

  • State Master Contract (SMC)

    A contract that is competitively bid and implemented by a state government which can be used by eligible entities within the state to procure products or services, or both.

  • State Replacement Contract

    A state master contract, filed pursuant to a state-filed FCC Form 470, which can replace an existing state master contract that expires before the end of the upcoming funding year.

  • Study Area Code (SAC)

    A unique number that USAC assigns to eligible telecommunications carriers (ETCs) that uniquely identifies that company based on its service area. Companies must have at least one SAC per state in which they operate, but can have more than one SAC within [...]

  • System Admin Pro

    features allow for provisioning protocol

  • SysAdmin Pro

    The System Admin Module allows you to make changes to your Network Settings, DNS, Intrusion Detection System, Notification Settings, and Time Zone. It also allows you to power off or reboot your system, register a license to use Commercial Modules, and [...]

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  • T.38

    T.38 is an ITU recommendation for allowing transmission of fax over IP networks in real time.

  • TDM – Time-Division Multiplexing

    Time-division multiplexing (TDM) is a method of transmitting and receiving independent signals over a common signal path by means of synchronized switches at each end of the transmission line so that each signal appears on the line only a fraction of [...]

  • Telecommunications Carrier

    Common carrier, as defined by the FCC, is an entity that provides telecommunications service including interexchange carriers, wireless carriers, and competitive local exchange carriers (also referred to as service providers).

  • Telephony

    Telephony can refer to the use, technology or provision of voice communications between two or more people some distance from each other. All telephony relies on the conversion of audio inputs into a form that is more suitable to be sent long [...]

  • Termination

    Call termination, also known as voice termination, refers to the routing of telephone calls from one telephone company, also known as a carrier or provider, to another. The terminating point is the called party or end point. The originating point is the [...]

  • Trunk

    A communications circuit that interconnects switches. As such, multiple users and multiple transmissions can share a trunk on a pooled basis, with contention for trunk access managed by an intelligent switching device. There are many types of trunks. [...]

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  • UCP for EPM

    The UCP for EPM module allows for end users to use the FreePBX User Control Panel (UCP) to change and override any buttons that were set up for their phone for their phone by the Commercial End Point Manager. An end user's changes apply to his or her [...]

  • Unified Communications as a Service (UCaaS)

    Unified Communications as a Service (UCaaS) is a delivery model in which a variety of communication and collaboration applications and services are outsourced to a third-party provider and delivered over an IP network, usually the public Internet.

  • Unified Communications (UC)

    Unified communications (UC) is the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), [...]

  • Universal Service

    Universal service is the principle that all Americans should have access to communications services. Universal service is also the name of a fund and the category of FCC programs and policies to implement this principle.

  • Universal Service Administrative Company (USAC)

    An independent, not-for-profit corporation created by the FCC in 1997 to administer the four universal service programs which help provide communities across the country with access to affordable telecommunications services.

  • Universal Service Fund (USF)

    Money collected from telecommunications companies and dedicated to fulfilling the goals of universal service. Under the authority of the 1996 Telecom Act, the FCC created the USF as well as the Universal Service Administrative Company (USAC), the organization [...]

  • Urban/ Rural Status

    Every school or library in the United States is located in either a rural or an urban area, based on U.S. Census data.

  • User Control Panel

    (Includes Fax, Call Forward, Call Waiting, End Point Manager, Voicemail, Find Me Follow Me, Change)

  • v

  • Virtual Phone Number

    An additional phone number assigned to an existing phone line in order to save a caller long distance fees. For example, a virtual number with a Brazil country code can be assigned to a phone line in Portugal or to a phone line in most cities in the world. [...]

  • VM Notify

    This module allows an individual or a group to be notified and optionally accept responsibility for a voicemail. Additionally, notifications can be sent out when someone claims responsibility for the voicemail.

  • VMX Locater

    This feature is controlled in the Hosted PBX User Panel. The VMX (Virtual Machine extension) locator allows for advanced control of a user's voicemail system. It is somewhat similar to the Follow Me feature; however it gives callers more control. [...]

  • Voice Over Internet Protocol (VOIP)

    A technology that allows users to make phone calls using the same line as an internet connection

  • Voice Services

    A Category One service type on the Eligible Services List. Telephone services, such as Centrex, local and long distance, POTS, wireless telephone service, VoIP, etc. are voice services. Starting with FY2015, support for voice services will be reduced [...]

  • Voicemail

    Voicemail is perhaps one of the most known and used feature of a phone system. Voicemail allows callers to leave a voice message which can be played back at a later date/time. By default, voicemails have two separate conditions/messages which can be played. [...]

  • Voicemail Notify

    Voicemail Notify (also known as "VM Notify") lets you configure a voicemail notification to monitor a mailbox for new messages. When a caller leaves a message in that voicemail box, the system will call the recipients you have listed until one of them [...]

  • Voicemail Reports

    There is now an easy way for System Administrators and Managers to review all users voicemail settings in one place as well as listen to all voicemails residing on the system from one report.

  • Voicemail to Email

    The voicemail to email Hosted PBX feature is a subscribed feature which when enabled, sends a copy of a user's voicemail message to their specified email address. This feature allows users to listen to their voicemail messages via email or smart-phone [...]

  • Voicemail Transcription Services

    Service to electronically read recorded voicemails and turn them into a written email response.

  • VoIP Gateway

    A Voice over Internet Protocol (VoIP) gateway is used to compress, packetize, route, signal and decompress analog voice and fax communications from Public Switched Telephone Networks (PSTNs) into digital form that can be sent over a public or private [...]

  • VoIP PBX – Voice over Internet Protocol Private Branch Exchange

    A Voice over Internet Protocol Private Branch Exchange (VoIP PBX) is a telephony switching system for internal calls that use Internet Protocol (IP), which also offers a number of traditional phone lines to be shared by users on the private network.

  • VoIP Phone

    Voice over Internet Protocol (VoIP) phones channel calls via the internet, making local, national and international calls significantly less expensive than traditional phone lines. A softphone is the computer [...]

  • VoIP – Voice over Internet Protocol

    Voice over Internet Protocol (VoIP) refers to software or hardware that use the internet or a private Internet Protocol (IP) network in some way for voice communications. Analog signals, such as [...]

  • VQ Plus

    Virtual Queue Plus expands the options available in the PBX queues and allows you to assign dynamic queue penalty rules to escalate calls based on the length of hold time. VQ Plus also allows you to create Virtual Queues to manage queue behavior and expand [...]

  • w

  • WATS – Wide Area Telephone Service

    Wide Area Telephone Service (WATS) was a flat-rate long distance service offering for customer dial-type telecommunications between a given customer phone (also known as a "station") and stations within specified geographic rate areas employing a single [...]

  • Wave

    This term is used for a group of funding commitment notifications that USAC issues to applicants and service providers on a given date. Waves are usually issued weekly.

  • Web Callback

    The Web Callback module allows you to easily add an HTML call me box to your website. Visitors simply put their phone number in to be connected with you, or a specific destination.

  • Web Server

    A web server is a computer system that stores and processes web page data, and which responds to client requests (i.e. inputs of the web page user) using Hypertext Transfer Protocol (HTTP). The World Wide Web relies on a vast network of servers to collect [...]

  • Whistle Blower Alert/ “code 9 Call”

    This hotline allows members of the public to report suspected violations of program rules to USAC. These reports can be made anonymously and toll free by calling (888) 203-8100.

  • Wi-Fi Hotspot

    A Wi-Fi hotspot maintains a Wireless Local Area Network (WLAN) that permitted users can connect wireless devices to for internet access. Wi-Fi hotspots are becoming more common in public, retail, hospitality and commercial spaces, allowing devices without [...]

  • Wi-Fi Phone

    Wi-Fi phones can provide voice and data communications over the internet whenever a wireless signal is available. Residential customers with an Internet Service Provider (ISP) can use a Wi-Fi phone as a house phone, and also as a mobile phone usable at [...]

  • Wide Area Network (WAN)

    A voice, data, and/or video network that provides connections from within an eligible school or library to other locations beyond the school or library.

  • Wideband Noise

    Wideband noise refers to the noise that remains on a wideband channel when all signals are removed.

  • x

  • Xact Dialer

    Does your company do outbound dialing? Would you like to automate the process? If so, Xact Dialer is for you. Simply Start a Campaign and choose where your calls will be routed to. It even gives you the option to route calls based on whether they are [...]

  • XactView Operator Panel (20 Pack)

    The XactView module provides an easy-to-use GUI for editing the XactView server settings on your PBX. In general, XactView is purchased with the PBX and you won't need to change these settings. XactView is a desktop application that allows you to interact [...]

  • XactView Operator Panel Queue License

    The XactView module provides an easy-to-use GUI for editing the XactView server settings on your PBX. In general, XactView is purchased with the PBX and you won't need to change these settings. XactView is a desktop application that allows you to interact [...]

  • XMPP Pro

    Once configured, the IM server can be used with any Jabber/XMPP enabled client that is capable of configuring connections to local or corporate servers, including chat integration into iSymphony.

  • y

  • z

  • Zenith Number

    A Zenith number is a special type of toll-free telephone number which allowed a calling party to call the number's owner at no charge by ringing the operator and requesting the specified "Zenith", "Enterprise" or "WX" number.

  • Zulu UC Desktop Application
    (Full User License)

    Zulu UC Desktop Integration unifies the most popular business communication tools & applications enhancing user productivity. Designed specifically for Pulsar360 Corporation phone systems, Zulu enables features that you can find out more about [...]

  • 0

  • 1

  • 1st Demand Letter

    The initial letter sent by USAC to recover funds from applicants or service providers who have committed program rule violations.

  • 2

  • 28-day Waiting Period

    The minimum time period an applicant is required to wait after posting the FCC Form 470 before entering into any contract with a service provider.

  • 2nd Demand Letter

    A follow-up letter to a 1st Demand Letter sent by USAC in an attempt to recover funds from applicants or service providers who have committed program rule violations.

  • 3

  • 4

  • 498 Company Officer

    The officer of a service provider company who is authorized to certify that data set forth in the FCC Form 498 is true, accurate, and complete. The 498 Company Officer would typically be president, vice president of operations, vice president of finance, [...]

  • 499 Company Officer

    A person who occupies a position specified in the corporate by-laws (or partnership agreement), and would typically be president, vice president for operations, vice president for finance, comptroller, treasurer, or a comparable position.

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