If you use queues (automatic call distribution / ACD), you need Q-Xact to help you make the most of your time! Q-Xact is an advanced reporting module that lets administrators keep an eye on every aspect of their queues. With Q-Xact, you are given insight into each and every one of your queues. Q-Xact gives you control over what data is displayed for each type of report. It allows you to build custom templates for quick reporting. Each report type, such as "All Call Distribution by Queue," has a list of columns that can be checked or unchecked for on-the-fly customization.
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