Client satisfaction is the foundation of Pulsar360, Inc.'s success. Our emphasis on providing exceptional client service and desire to exceed expectations has earned Pulsar360, Inc. dramatically high client satisfaction, referral, and retention rates that differentiate us from other providers.
You guys are amazing! I've never seen customer service from a telco move so quickly. And thank you!Thomas Schmerer Professional Telephone
I just wanted to drop you a line and let you know that I've had an opportunity to work with many of your tech support agents over the last several months since we've partnered with you. All have done a good job, but Judy makes it a rule to go above and beyond. I think she's done everything requested and a few (correct) things in anticipation of requests before I could think to ask for them. She's always been very enjoyable to work with. I think any manager should count her as an exceptional asset to his team.
Just my 2 cents worth.Brian K. Roberts, Lead Technician Critical Update
Mike, I just wanted to let you know the wonderful customer service and tech support we received from Stephanie. She got to the bottom of our phone problems so quickly, and was a joy to work with. She has great customer service skills and is very personable.
Thank you so much for assigning her to our work order/ticket.Driftwood Energy
I have to say, Pulsar360 has been incredible. We are extremely happy with the phones we ordered as well as the support we receive. It's a breath of fresh air to deal with a company that's very attentive.
It's has been a pleasure the whole way through! We look forward to continue doing business with Pulsar360 for a long time to come!Wess Stephens BAT Commodities, Inc.
The Lubbock Emergency Communication District has been extremely pleased with the high quality of customer service and support that we have received from the team at Pulsar360, Inc. As we are dealing with mission critical situations We needed a reliable and responsive service provider and that is what we have in Pulsar360, Inc.Byron Lanham, Network Technician Lubbock Emergency Communication District
Hi Mike, I just wanted to reach out and say thank you for everything. Your team has been wonderful. I will definitely continue to recommend Pulsar 360 to others. Stephanie Garcia has been incredible. She is very dedicated, intelligent, and professional. She is definitely an asset to your company and does whatever it takes to find a solution to the issues at hand. She worked with me all of Friday night and assured me she would even check in on the weekend to get updates on the issue. There is also another person that has been working with her but I cannot remember his name at the moment, he has been awesome too. Everyone has been great to work with but especially these two people. Another answering service in Pittsburgh was having the same issue and they do not use Pulsar 360. I told them that Pulsar fixed the issue and am trying to convince them to switch over to Pulsar because he does not seem happy with his phone company. Hopefully I can get you some business out of this. The company is Otte Polo. They are nationwide I believe. Thank you again for all of your support and help through this all. I am glad the issues have been resolved. Sorry for any frustration, this has been a stressful month in general with these issues, adding new lines, the high call volume with the weather and so forth. Best Regards.Derek Davies, Vice President Allegheny Answering Services
We have been really impressed with Pulsar360, Inc. We are in the messaging and telecommunications sector and we have found that Pulsar360, Inc. has been extremely attentive, responsive, and has provided us with excellent customer service and support. Our company provides mission critical message and monitoring services and we have never gone down or had the slightest issue. We would recommend Pulsar360, Inc. to anyone that is looking for a telecommunications service partner.Paul Hedgecock, Vice President, Communications Daniels Communications
Since 1980, Contact One has consistently been recognized as the leaders in the teleservices industry. Based out of our offices in sunny Tucson, Arizona, we are very pleased with the outstanding customer service and support we have received from Pulsar360, Inc. They have done a great job and continue to provider above quality service.
Thank you.Jeff Wood, President Contact One
Antietam Call Center has been providing telecommunication services to our clients since 1976. Three years ago, we chose Pulsar 360 to provide our company with VOIP service as well as back up PBX and Toll Free numbers. We have been extremely pleased with the consistent, reliable up time as well as the level of tech support and customer service.Bill Bosch, President Antietam Call Center
Hello Pulsar. Hope all is going well. I want to extend our great appreciation to the support team at Pulsar for helping us through our recent transition and switch over with some auto attendant items. Your prompt help is fantastic. Thanks.Larry Schildmeyer, Jr., Vice President Tufts Schildmeyer Family Funeral Homes & Cremation Centers
I have been in the telephone answering service industry for 26 years. During the majority of this time, I have used Verizon and Paetec, now called Windstream Communications. The best change that I've ever made was to Pulsar360, Inc. approximately 4 months ago. I only wish that I would have heard about them sooner. Pulsar360, Inc. is a first class company who prides themselves in Customer Service. I have never experienced such a more dedicated company who cares for their customers. Their technical support team is easy to reach 24/7 and responds to any and all problems within minutes. Those former companies that I've used, made it difficult to reach someone. Finally, when I did speak to technical support, they couldn't give me a restoration time, nor could they define exactly what the problem was. This put a huge burden on me with my customers because I had to make up excuses why they weren't getting service. With Pulsar360, Inc. not only am I receiving excellent customer service and technical support, but I am also saving money. I'm happy to be a customer of Pulsar360, Inc. and would recommend them to anyone in this industry. I have already recommended them to my equipment provider OnviSource to pass this information along to their customers.Charles A. Streppone, President MetroMessage Center Corporation
Hello, I just want to pass on how happy I am with the service your customer representative; Bryan provided in trouble shooting and fixing our phone troubles. He was very helpful and continued working on the problem without any further follow up needed from us. Much appreciated.Lance Hunter Dormio Organic Beds
Mike Kurchak – Thank you for your assistance in solving this issue. Much appreciated.Doug Johns Montana One Call Center
Congrats on receiving the product of the year award as well, it is awesome seeing your business flourish. You have a great service and we have enjoyed working with you thus far! Wishing the best for you and your staff.Lucas Hakes Ace Answering Service