September 13th, 2018 by Pulsar360
Firstly, what is VoIP Telephony?
VoIP is the acronym for Voice Over Internet Protocol. This is a technological discovery that
works by converting analog audio signal emanating from a source, into digital data, which is
then transmitted over the Internet. It can be summarized by saying that VoIP uses your internet
connection to convey audio communication, usually for a cost that is lower than traditional
telephone systems. When the term ‘Mobile’ is combined with VoIP, it, therefore, refers to the
deployment of Voice over Internet Protocol using smartphones devices, leveraging on the
phone’s 3G, 4G, 4GLTE, or other internet service backbone. Traditional phone calls refer to
conversations held over a telephone network between two parties. Traditional phones use
analog systems to transmit and receive communication signals between themselves, using a
physical connection which can be in form of twisted copper wires.
The fundamental use of the telephone is to solve the basic human need; communication. But
because technology has evolved, making everything around us to become increasingly more
mobile and portable, this has also played an important role in the way humans communicate
with one another and stay connected irrespective of distance.
Use of Mobile VoIP in Business
Whether you are building your small business, or you are managing a global multinational, a
seamless and secure connection with your existing customers, prospective customers, partners,
employees and stakeholders are very key to the survival, growth and sustenance of your
business. There are different Mobile VoIP solutions existing in the market, that offer reliable
cloud-based business communications and collaboration solutions. These solutions provide
high definition voice, video and audio conferencing, team messaging, 24/7 responsive contact
center/customer care, seamless integration with critical business operations, and other business
features and functionalities that you require within one integrated platform. The use of VoIP in
business is a truly modern solution that is capable of working across multiple mobile devices
and is also deployable anywhere your business may take you, provided that you have an
internet connection. Your business also gets to enjoy world-class support from service
providers, pushing you and your workforce to operate at your very best. The benefits that Mobile
VoIP offer over traditional phone calls include:
- It does not require additional hardware.
Unlike the traditional phone systems that require on-site equipment to power
conventional phone services, using Mobile VoIP allows businesses to integrate cloud
phone systems that eliminate the use of a cord. Businesses can proceed to immediately
download the app of their preferred VoIP service provider and within 24 hours or less,
the entire business is running VoIP phone services.
- Business operations flexibility and mobility.
VoIP service allows employees to work from anywhere, not necessarily from the office,
this is not available for traditional phone services. The recent evolution in the workplace
and the constantly changing work environment is putting more pressures on businesses,
giving rise to remote working. Cloud phone systems now allow businesses to eliminate
the challenges caused by distances as employees and key business partners who have
their mobile devices or computer connected to the internet can have unlimited access to
their business numbers anytime they desire to make business calls, send messages and
faxes. By downloading the app of their preferred VoIP service provider, logging in to the
service provider’s portal, they can immediately commence their business activities from
anywhere in the world.
- Reduction in infrastructural cost.
The use of fewer hardware devices automatically reduces the financial burden on your
business. This cost becomes a huge overhead cost when a business expands from a
small startup into an international brand due to the associated increase in long distance
and internal calls. Businesses can save more than 60% on their traditional phone calls
by relying on mobile VoIP solutions. Also, calling toll-free phone numbers using a cloud
phone system that runs on a mobile VoIP service reduces the per minute charges. The
most important thing to know is that most VoIP service providers do not charge their
customers to use their basic plans, your business can start using the basic plan for free,
from anywhere in the world. It is important to mention some free apps that are currently
available to download for free. These include Skype, Telegram, Viber, Fring, Snapchat,
WhatsApp, ooVoo, and Facebook Messenger.
- Increased features and capability.
This is the most visible advantage that the VoIP technology offers above the traditional
phone services. Although you can enjoy basic features such as voicemail, call blocking,
caller ID, call forwarding, and many more by using your tradition phone, VoIP creates
more advanced options. With VoIP, businesses can enjoy advanced features like virtual
assistants, pre-dialed contacts, call-to-email, and cloud-related services.
In summary, the long-term advantages that VoIP technology offers above traditional phone calls
are enormous, therefore businesses looking at operating in today’s constantly changing world
should integrate VoIP solutions without delay.
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