October 13th, 2020 by Pulsar360
Selling VoIP doesn't have to be complex. When you select a great VoIP service provider, your job selling it just became easier.
For example, being able to offer customers the peace of mind of no downtime makes it a lot easier sell a hosted VoIP solution. According to PEW Research, 93% of Americans who are now working from home due to the pandemic, say that an interruption in Internet service would be a problem. Not surprising!
Internet outages are real and on the increase. Since the onset of COVID-19, there is no question that WFH has put a high demand for internet services and since then, there has been a notable increase in internet outages. The last thing you want to do is sell your customer a "great" solution, only to find out later that their system is down.
That's why it's important to understand what you are getting yourself into when you select a VoIP provider.
Here are 5 tips to help make that choice easier – and hence selling it – easier.
It's important to look for a provider that will allow users to have the flexibility of interoperability with a variety of phones – whether from low-end or high-end manufacturers. Your customers want the freedom to bring their own devices and save on unnecessary costs. They also want the mobility to work from anywhere – whether at home, hybrid, or in the office.
It's rare these days to find a customer support team who is North American-based and is able to respond in short turnaround times. Do your research before selecting a provider – at the end of the day, it's the support team that will make all the difference in your customers' satisfaction.
Your customers want an easy "do-it-yourself" phone system where they can just update an auto attendant with full access to the admin panel, rather than waiting weeks for someone to do it on the other end.
If your provider is not offering you the ability to set your own pricing and margins, and if making more money is your thing, you may want to do some more research. Flexible pricing and margins are actually a thing. I'm not kidding. Look for the richest recurring revenue model out there.
Customers' needs are constantly changing. With companies downsizing due to COVID-19, the last thing they need are penalties for decreasing the number of phone extensions on their contracts. Look for a provider that offers no penalties or contract renewals for moving up or down in extensions based on market fluctuations.
Ensure that your managed VoIP solutions offer reliability of redundancy, fail over and disaster recovery. If you are not currently getting 99.999% uptime, it's time to revisit your solution provider options.
Need help with your VoIP communications? Get your clients the mobility they need with any one of the P360 Hosted VoIP solutions that are designed to cover all their needs.
Johnson Tran is the National Channel Manager at Pulsar360 Corporation. Throughout his years of experience in the telecommunication and technology industries, he has worked to recruit, train, develop, support and collaborate with partners to sell SD-WAN, MPLS, Data, Cloud, Mobility and UCaaS/VoIP services.
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