400+ User Car Dealership to Use Pulsar360 to Connect All Locations

Case Details

• Car dealership was on a legacy premise-based PBX through Avaya.
• They needed to connect 5 remote sites with 400+ users, have a failover option built in, and use their data center space.
• They required reporting analytics including queue stats, abandon rates, abandon call details, and call tracking for marketing campaigns.

Pulsar360 Solution

• Deployed a Hybrid VoIP Solution utilizing Pulsar360 SIP Trunks
  • 1000 Station PBX Server at the user’s Main North Network Hub
  • 300 Station Server for back up deployed at their secondary south location
  • Backup to the Cloud if both sites are down
• The phones had multiple registrations to both premise-based PBX’s and the cloud in case a failover was necessary
• Sales employees had applications deployed on their smartphones so the receptionist can dial the reps by their extensions

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