September 23rd, 2019 by Pulsar360
Case Details
- Call center for multiple MUD districts was on a legacy premise-based PBX
through Mitel
- They needed a call center PBX that would handle 120+ call center agents with
numerous MUD district calls coming into the SI Environmental call center
- They required a call center manager through a web interface that could perform
the following functions:
- Drag and drop calls
- Call center reporting
- Multiple queue options (Most important)
Pulsar360 Solution
- Deployed a hosted VoIP solution for 120 call center agents.
- XactView call center manager was implemented so agents can use a computer
program to:
- Drag and drop calls
- Call center reporting
- Manage phone calls waiting in multiple queues
- Remote agents were easily connected from their home office with one extension
being registered to multiple devices
- I.E. extension 100 was connected to 2 desk phones and 1 smartphone for simultaneous ring
Download Case Study
Tags: Hosted PBX, pulsar360, VoIP
Posted in: Case Studies, Blog