With the PBX in the cloud it is still available to process calls. Communications with the local sites can be maintained by the PBX sending calls to cell phones or POTS lines.
We have 4 geographically distinct data centers for call processing and routing, 3 of them are where we locate full PBX hosting environments. The hosted PBXs are not in a HA environment by default but that can be setup by special contract. Our SIP routers are fully redundant across all 4 data centers. 99.995 is our up time goal but at this time We do not have a formal guarantee for up time.
We provide as standard, monitoring for system load, call processing, system uptime, and extension online monitoring . We can provide optional quality and internet connection monitoring.
We use the Nagios platform to provide all of our server monitoring. Internet and VoIP quality testing is done through the My Connection server platform with a remote agent installed on site running automated tests.
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