Frequently Asked Questions Revolving Around COVID-19

Customer Care Questions

Can we set up our employees to work from home?

Yes, our hosted PBXs will allow you to send employee's home with their phone and the phone system will work just like it does in your office.
IMPORTANT – E911 location information will still point back to your office, please consult with Pulsar360 customer care for options as needed.

Can I take my desk phone home with me?

If you have broadband internet at home and a free port on your router to plug into yes you can.
IMPORTANT – E911 location information will still point back to your office, please consult with Pulsar360 customer care for options as needed

Can I set up a soft phone on my computer?

Yes, your partner or Pulsar360 Customer Care will be happy to help you get that setup.
IMPORTANT – E911 location information will still point back to your office, please consult with Pulsar360 customer care for options as needed.

Can we forward our calls to a different number?

Yes, we fully support call forwarding to a land line or cell phone.

Can I adjust my time conditions or call flow?

Very easily, your partner or Pulsar360 Customer Care will be happy to help guide you through that change.

Can we update our inbound message?

Yes, your partner or Pulsar360 Customer Care will be happy to help guide you through that change.

Can we accommodate for more calls coming in?

Absolutely, for the duration of the COVID19 emergency Pulsar360 will be happy to provide a 50% burst capacity on your service at no extra charge.

Billing Questions

Please submit a ticket regarding billing questions. Please see below for more information on how to submit a ticket.

If you have any other questions or requests revolving around COVID-19, please open up a ticket regarding your question or request by emailing support@pulsar360.com or logging in to Pulsar360's ticketing system and entering a ticket directly if you have access. The ticket should include the following information:

• Customer Information
  • account number, contact name/info, partner name/info
• The business type
  • TAS, medical facility, grocery store, call center, etc.
• A clear ticket title/email subject
  • Please try to provide a clear and concise title including the keyword COVID-19
• How the company is being impacted by the COVID-19 situation
  • Example - If it is a medical facility are the experiencing increased volume?
• A clear statement of what they are requesting with as many details as possible

Once the ticket is received it will be reviewed and we will respond accordingly based on the full request being made on a case by case basis.