February 1st, 2018 by Bronson Tang
IP phones are in a position to contribute a lot towards the long-term development of your business. Therefore, you need to think about investing your money wisely to purchase the best VoIP system available out there in the world. But before you do that, you should have a clear understanding about the features that can contribute towards the best IP phone system in the long run. Then you will get the opportunity to spend your money wisely on the right product.
- Click to call integration
- HD quality voice
- Take the ring tone to a whole new level
- It can easily be integrated to Microsoft Office
- Virtual extensions
- 3 way calling
- Avoid queue
- Calling parking
You must have seen the click to call integration in a large number of websites out there in the world. You will be able to experience that integration seamlessly through the IP phone system. When you integrate the widget, any person who visits your website will be able to click on the button and directly call you. This can help you to transform your website visitors into potential customers in an efficient manner. That’s because they will be provided with the opportunity to call you right away and get all their issues sorted out. Most importantly, you will be provided with the opportunity to talk to the customers, who are mostly interested in purchasing the services or products that you offer. This can help you to impress your customers in the long run and maintain a high level of customer satisfaction.
HD quality voice can be considered as another prominent benefit linked with the VoIP systems, when compared to traditional phone systems. This feature will never make you feel that your VoIP system is undervalued. The clarify of the calls answered by your business are in a position to create a tremendous impact on the user interface. It includes every single step of the calls, from IVR all the way to the voice. On the other hand, a HD quality voice has the ability to make sure that you don’t misunderstanding your customers and you don’t confuse the customers. Hence, you will be able to deliver a smoother experience to all the clients.
With the help of VoIP technology, there is a possibility for you to take your traditional ringtone into the next level. As a result, you will be provided with the opportunity to stand ahead of your customers. You can definitely make your business differentiated from the competition by having a unique ringtone. You can customize it to something work friendly. As a result, you will be able to portray the professionalism of your business as well.
Almost all the businesses out there in the world use Microsoft Office. One of the key features that can be found in IP phones is that their ability to be integrated to Microsoft Office. It has the ability to help the businesses owners avoid the frustration of scrolling through the address book. On the other hand, they don’t need to worry about reminding the numbers as well. You can easily figure out the number of the person who just emailed you and get in touch with him within a short period of time.
Virtual extensions are also being used by a large number of businesses out there in the world. However, they are not just limited to one person. Voice mail boxes are capable of holding important messages when you are out. A virtual extension, or a voice mail box can easily be integrated with the IP phone system. It comes with few additional features when compared to a traditional mailbox. For example, people are provided with the ability to screen out less important calls and handle all sorts of interruptions in an efficient manner.
3 way calling can assist business owners to get in touch with two different entities at a time, in a convenient manner. That’s where IP phone systems can help them with. The IP phone systems are in a position to make their lives easy with three way calling. This service is much different when compared to the conference bridge services. The VoIP phone system has got the ability to validate the third party as well. Hence, it would be possible to get connected with two different entities at a time with minimum hassle.
All the business owners who use IP phone systems will be provided with the opportunity to stay away from queues. Queues are so frustrating and they have the ability to create a negative impact on businesses in the long run. However, using IP phone systems can provide people with the opportunity to avoid frustrating queues. All people have better ways to spend their time. As a result, they don’t prefer to spend that time while staying in the queues. Staying on hold even for a one minute can be frustrating. Sometimes, the call would last for only 15 seconds, but the caller has to wait in the queue for several minutes. This can be eliminated effectively with the help of an IP phone system. As a result, you will not have to apologize from the angry customers, who have stayed on the queue for hours.
Call parking facility is also being provided to the business users via VoIP technology. If you are using a traditional phone system, you put a customer on mute, transfer the call to another department after telling the customer. It would be possible to avoid one step out of this process with the help of call parking. That’s because the parked extensions will take care of all the customers who are on line. Hence, it can deliver a smoother and a friendly experience to the customers who are looking forward to get connected with business.