June 2nd, 2016 by Bronson Tang
Managed services have been in existence for quite a while. It has not been until just recently that the cost, the scale, and the availability have made it possible for small businesses to take full advantage of the benefits a managed service has to offer.
Using managed services has allowed several leading corporations to improve productivity. Innovation in IT technology and infrastructure has it made it possible to hire a managed service provider (MSP) to oversee anything from a single-function to an entire IT infrastructure.
Below are fifteen benefits that any business could gain from utilizing an MSP:
Lower IT Costs
When a business outsources its IT, it converts costs from fixed into variable. This allows businesses to only pay for what they use when they need to use it.
Lower Labor Costs
Maintaining an IT staff is an incredible expense, worse yet using any temporary employees is always a crap shoot. When IT labor is outsourced it allows owners and managers to focus in-house personnel on where it is needed most.
Qualified and Certified
Outside of those who work in the IT field not many are capable of determining if their potential employee is indeed qualified. There are certainly some qualifications that are important (MCSE for example), but there is a level of experience and expertise that only another expert can determine.
In-house IT techs at non-tech companies are isolated. This isolation means that they only have their own experience to draw from, that doesn’t change no matter how much they train. MSPs have a multitude of employees that can confer with each other, far more than are typically found at non-tech companies.
Any business that attempts to handle all of their own IT needs themselves will inevitably have an increase in operating costs, this leads to increase costs that the business can either eat, or pass on to the customer.
An MSP will have the ability and resources to start any new projects immediately. A business that chooses to handle the new projects in-house might need to hire new people (hoping they are the right people), train their other employees, and provide everyone the support they need to complete the project, while not disrupting the day to day tasks of running a business.
Focus Stays on the Business
Every business owner dreams of having unlimited time and unlimited resources, but that is just not the case. Using an MSP helps owners and managers to stay focused on what their business actually does as opposed to getting hung up and distracted by endless IT decisions.
Avoids and Mitigates Risk
There is risk involved in every aspect of running a business, from the initial start up, to choosing where to invest new capital. Competition within a market changes, and new government regulations are brought to bear, and technology is always advancing at a breakneck pace, these all making investing capital in the wrong area a risky proposition. Investing in the wrong aspect of a business at the wrong time can quickly change the financial situation of a business.
When an MSP is contracted the MSP assumes much of the risk equated with IT infrastructure development, as well as keeping up with specific industry knowledge (like security and compliance issues). Businesses can invest those resources elsewhere and take on risk that will be the most beneficial to them.
Small Businesses Can Compete With Large Ones
The in-house IT department of larger companies can dwarf the entire staff of small businesses, in some cases by a factor of ten. Small businesses don’t have any hope of being able to match the assets large companies invest into their own IT infrastructure. An MSP helps small businesses by allowing the small business to act like it is much larger than it actually is. This is possible because the small business gets access to the same technology and expertise that a large company enjoys but only at a fraction of the cost.
Standards, Compliance, Updates
Keeping a network secure is no small task. Firewalls need to be kept up to date; workstations and servers need to be audited. This also means adopting, implementing, and maintaining standards. The importance of this becomes even more evident considering the many ways business have to take payments: Credit, debit cards, gift certificates, e-checks, wire transfers. Many of these methods are targeted by hackers and identity thieves, customers need their information to be kept safe and secure. The proper MSP is aware and familiar with the many different standards and knows how to stay in compliance, while keeping the network secure and up to date. Business owners no longer have to worry about all those important details.
Uses Best and Current Technology
Leaders among MSPs will always use the latest technologies and equipment available. MSPs need to stay competitive so they are always upgrading. These upgrades are already rolled into the fees they charge for their services. Tech stays up to date at no additional cost to the business using the MSP.
MSPs Strengthen Existing Infrastructure
MSPS make sure that the current infrastructure of the client business is managed well and is protected. They oversee the network as much or as little as the client wants.
The major advantage of an MSP is the ability to centralize all applications and servers within managed data centers. This allows access to all virtual services, storage, and backup infrastructure to every employee regardless of where that employee is located.
Increased Service Levels
MSPs offer 24 hour support, seven days a week, every day of the year. Providers put service agreements in place that will ensure continuity of service. No need to deal with employees on vacation, or not available for some reason.
Customized Packaged Solution
MSPs offer packages that are highly customizable, this enables MSPs to offer services based on specific client needs
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