March 5th, 2018 by Bronson Tang
Almost all the people are now aware of the VoIP operations and if you haven't heard of it yet then don't worry because today we are going to explain everything about it to you. Moreover, there is this term called artificial intelligence (AI) that has recently got a lot of hype. But only a few know what it is and how is it affecting the VoIP operations; so, let's start with the basic of what VoIP is and what is artificial intelligence.
VoIP is also known as voice over IP and all of this system operates through internet. The VoIP phone are also known as Wi-Fi phones and in this operation the data is transferred from one place to another in the form of small packets. We have been discussing a lot about these operations and how this form of communication is beneficial from financial point of view and connection point of view too.
Now, the term Artificial Intelligence has a lot of meaning if you start looking for it but when it comes to the VoIP operations and UC, AI is more of a software that automates the normal routine tasks and eliminates the human limitations or interactions. It is the special ability to collect data and perform analytics on the data drives. Artificial intelligence is all set to become the next big word for the world as it will provide data, transfer it and even do your tasks minimizing the human interactions.
Here are a few examples that show the impact of AI:
Call centers are the most obvious place where AI is applied. AI can now match speech patterns and the mood of the caller and then it accordingly pairs an agent with the caller. In the future call centers will be able to easy translate the call from one language to another without any sort of delays or limitations.
Now, during a meeting AI can translate the native language of a person within no time and this is one big benefit for global companies who have to interact with people from all around the world.
Recognition Of Work Patterns
AI can now even learn about your daily routine and work pattern and it can then make you a calendar that will have a predictable routine of yours with some data and information on workflow.
There are a lot of other benefits of AI and the future is going to be based on it too. The only drawback of it yet seen is that it will minimize human interaction.
In A NutShell
You can say that VoIP is basically the biggest beneficiary of AI and these are a few factors that show why AI is very very important for VoIP operations;
Least Cost Routing
VoIP has already been famous for being cost effective but now the ability of AI to pick the lowest call routes available has made these operations even more cost-effective and this technology is surely winning by leaving the traditional phone calling behind.
Improve In The Quality Of Connections
AI can now easily track the effectiveness of a network and then it routes the call along which results in better connections with improved voice quality.
With all these benefits, there comes a conclusion that yes AI is the future of the world and it is a matter of fact that AI is improving with every passing day and there are high chances that it will make the course of life easier, especially for businesses.