September 23rd, 2019 by Pulsar360
Case Details: Car dealership was on a legacy premise-based PBX through Avaya. They needed to connect 5 remote sites with 400+ users, have a failover option built in, and use their data center space. They required reporting analytics including queue stats, abandon rates, abandon call details, and...
Posted in: Case Studies,
December 29th, 2016 by Pulsar360
Thеѕе days, one often hears the phrase "Voice In The Cloud" or also called Cloud Hosted Telephony. However, whаt dоеѕ it еxасtlу mеаn? Whаt rеlеvаnсе does іt hаvе іn the field оf interactive vоісе rеѕроnѕе (IVR)? Introduction tо Clоud Hоѕtеd Tеlерhоnу: From the point of vіеw оf IVR, IVR Hosting ѕеrvісе...
Posted in: Cloud Telephony,
November 23rd, 2016 by Pulsar360
Nowadays, the move to a cloud based business phone system is more popular than ever. The question lies in just what exactly is a cloud based phone system? We will need to first address for the general public what the word "cloud" actually means. Let's take a look at what our friend Wikipedia has to...
Posted in: Cloud Computing,
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